Every service provider aims to deliver 99.99% uptime, a noble goal indeed. However, reality proves that outages can and do occur from time to time. Whether it be scheduled maintenance, network failures, DDoS attacks or just a clumsy tech who stepped on a cable (yep, you read it right) , downtime will rear its ugly head in many forms. Last week, a client from one of our sister companies had a networking failure at their…